摘要
邮政系统服务质量取决于各项邮政业务,邮政业务的服务质量取决于顾客的评价。笔者以陕西省为例,利用陕西省邮政服务状况的调查数据对邮政系统服务质量进行了模糊综合评价。模糊综合评价的结果有赖于调查数据的代表性、评价指标体系的完善程度和评价指标的权重。
Service quality of postal systems is up to all kinds of postal services, and also depends on customers opinions. Authors of this paper evaluate the postal service quality using inquiry dates in Shaanxi province as an example. The result of fuzzy comprehensive evaluation lles on the representativeness of inquiry dates, the completeness of evaluation index system, and the weight of the evaluation index.
出处
《西安邮电学院学报》
2006年第6期5-7,共3页
Journal of Xi'an Institute of Posts and Telecommunications
关键词
邮政系统
服务质量
综合评价
postal system
service quality
comprehensive evaluation
