摘要
医务科每日都要接待不少患者、患者家属,以及其他相关人员,他们虽然目的不同,但或多或少都带着消极的情绪,这给医务科的日常工作带来了挑战。处理不好,既无法维护来访者应有的权益,又可能损坏医院在他们心中的形象。所以,医务科的接待工作是医务科工作的难点和重点所在。首先处理好来者的心理异常状况,然后才方便工作人员有效而高质量的处理各种问题,保证医务科工作的顺利进行。
one of the daily work of the medical section in a hospital is to confront and treat patients many relevant people with different purposes but always taking a comparatively negative attitude and emotion with them. This will surely bring big challenge to the staff of medical section, because improper disposal can neither protect the desirable rights of the visitors, nor be helpful to build up a positive image of hospitals, thus the reception part is the core as well as the toughest task for the medical section, the author believes that an above - all treatment and consultation of the abnormal psychological states of the visitors is the guarentee for the staff to cope with the various problems in their routine work.
出处
《中国医学伦理学》
2006年第5期91-92,共2页
Chinese Medical Ethics
关键词
医务科
接待工作
心理咨询
医院管理
医患关系
Medical section
The reception work
Mental state consultation
Hospital management
Doctorpatient relationship