高校后勤接待服务中心管理信息系统(MIS)的设计与实现

随着计算机管理系统的普及和推广,高校后勤接待服务中心开始广泛寻求实现接待业务计算机管理的途径,从而实现集中管理和快速的反应,提高经济效益,节约运行和管理成本。基于这一要求,本文把客户关系管理(CRM)理论融入高校后勤接待服务中心管理信息系统中,接待服务中心的所有活动都以客人为中心,从管理信息系统所产生的大量数据中提取各种有价值的信息,从而使高校后勤接待服务中心更好地运作;另外对系统实现的关键技术,如构件技术、角色管理和工作流技术进行了详细阐述。

Along with the popularization and spreading of computer management system, universities ＆ colleges logistics reception service center begins to find the approach-using computer to manage reception operation, thereby, realizes the centralized management and rapid response to improve economic benefit. This paper inosculates CRM theory into college logistics reception center MIS, all actives attaches most importance to customers, picks up all kinds of valuable information from data of MIS which makes college logistics reception service center more efficient. In another way, it illustrates the key technologies in details, such as component technologies, rule management and workflow technology.