一种基于层次体系结构的电信网上营业厅

A Telecom INTERNET BOSS based on hierarchical architecture

为了全面适应中国加入WTO后电信行业面临的竞争,电信公司需要提供快捷到位的客户服务。网络经营模式能提高其服务质量并带来效益和方便,建立基于Internet的“网上营业厅”已成为电信行业发展的必然趋势。针对传统的营业厅业务受理模式,文章基于层次体系结构提出了新的网上营业厅解决方案。

Telecom needs to provide more convenient and timely customer service to adapt to competition between Telecoms after China＇s accession to WTO .The business mode base on Interact can not only improve its service quality, but also bring more benefit and facility for company. Building INTERNET BOSS has became trend for Telecom＇s development.This paper introduce a new solution based on hierarchical architecture,which is different with the tradional business mode of telecom.