上海某医院员工满意度调查与分析

Survey on staff satisfaction in one of Shanghai hospital

目的:通过调查医院员工满意度现状,寻找员工满意度影响因素,为提高员工满意度提供理论依据。方法:采用满意度问卷调查表,收集数据使用SPSS11.0软件进行统计分析。结果:医院员工满意度总体情况接近比较满意水平;影响满意度的因素有管理制度,工作岗位,医院建设,报酬分配等方面。结论:医院应当关注员工满意情绪管理,建立员工工作满意度调查制度,关注不同影响因素和不同群体差异,以提高员工工作满意度。

Objectives： to find factors of staff satisfaction and theories to improve staff satisfaction. Methods： data collection by questionnaire and data analysis by SPSS 11.0. Results： The total staff satisfaction was good, the key factor influencing staff satisfaction were management institutional, post, construction and distribution. Conclusions： Hospital were considered to care about staff satisfaction and its influencing factors to improve staff satisfaction.