商业银行分支机构管理体制扁平化研究——工商银行济宁市分行开展“穿透式”绩效考评的实践与思考

Flattening of Management System by Branches of Commercial Banks——Practice of and though on Jining Branch,ICBC to conduct "penetrated" performance evaluation

通过扁平化管理解决委托-代理链条过长问题是目前国内商业银行的普遍做法。但组织机构扁平化在实施中可能会遇到较大的阻力,从而限制了这种途径效能的发挥。工商银行济宁市分行通过实施“穿透式”绩效考评体系改革,直接向辖属各级分支机构和关键个人下达经营目标,并直接对承担任务的机构或个人进行绩效考评和福利分配,取消分行以下分支机构对经营目标的层层分解和层层考评,从而“穿透”支行和机关部室一级由于本机构利益形成的对分行经营目标的屏障,减少直至消除这种屏障造成的目标扭曲和弱化,以管理体制扁平化替代组织机构扁平化,优化目标传导机制,构建目标协同机制,取得了良好效果。

To solve the problem of excessive long chain of trust-agency, domestic commercial banks at present generally resort to flattening management. But they are likely to meet resistance in the process of implementation with little effect. Jining Branch, ICBC adopted ＂penetrated＂ performance evaluation system, a reform designed to directly set operation targets to branches at all levels and key individuals; and to directly evaluate their performance and distribute welfare without subdivision of operation targets and sub-evaluation by sub-branches. The reform is aimed at penetrating the wall of interest to operation target at the level of branches and administrative departments and offices, reducing and abolishing target distortion and weakening caused by such a wall, replacing organizational flattening with management flattening, optimizing target- transmitting mechanism and facilitating a target coordination mechanism. Their attempts are fruitful.