排队论在成渝高速公路收费站服务台设计和管理中的应用

Application of Queuing Theory in Design and Management Toll Station of Chengyu Highway

运用排队论对高速公路收费站服务强度、队列中排队等待的平均车辆数及车辆在收费站的平均逗留时间、车辆平均排队等待时间进行分析,建立成渝高速公路收费站服务台与工作人员配备模型,并用实例证明此模型的适用性,对于减少运营成本,提高服务水平效果显著。

Some analysis on the toll station＇s services strength, the average amount of vehicles, the average time of waiting and the average time of staying using queuing theory, and then the model about the relationship between the number of toll station and the stuff in Chengyu highway is built, the calculating results of the example show the model is suitable and has much contribution to lower running cost and improve Service lever.