实时数字参考咨询服务的现状与发展问题分析

Analysis of the Current Situation and Development Issues of Real-time Digital Reference Service

信息技术给参考咨询带来机遇的同时也带来挑战。文章主要讨论面对面式参考咨询呈下降趋势的原因以及实时数字参考咨询的优势,列出现阶段开展实时数字参考咨询的主要方式。通过对现阶段参考咨询服务的调研,提出未来发展过程中应注意的问题。

Information technology presents a challenge as well as an opportunity to reference service, This paper has examined the reasons for the declining patronage of reference service, and outlined the benefits of offering live digital reference service. While covering the current situation of this service, this paper has also attempted to look ahead of its future development.