构建供电企业信息技术服务管理体系

Constructing Information Technology Service Management System of Power Supply Enterprises

深圳供电局借鉴了ISO/IEC20000:2005《信息技术服务管理》国际标准,参照信息技术管理最佳实施经验库(ITIL)并结合供电企业的特点,实施供电企业调度自动化和管理信息化领域的信息技术(IT)服务管理,建立了规范的、可量化的供电企业IT服务管理体系。通过IT服务管理体系的实施,实现了“管理IT基础设施”向“为业务部门提供IT服务”转变,管理模式从“面向职能的管理”向“面向流程的管理”转变,运作模式从“被动式服务”向“主动式服务”转变,向构建数字化电网的宏伟目标迈出了一大步。

Using the international standard ISO/IEC 20000：2005 Information Technology Service Management and the Information Technology Infrastructure Library （ITIL） for reference, according to the features of power supply enterprises, Shenzhen Power Supply Bureau implements information technology （IT） service management in the fields of dispatch automation and management informatization, and establishes a normative and quantifiable IT service management system of power supply enterprises. The implementation of the system realizes the transformation from managing IT infrastructure to providing IT service for business departments, changes the management mode from function-oriented management to flow- oriented management, and shifts the operational mode from passive service to active service, making great strides in the way of constructing digitalized power network.