3MICHAEL HAMMER Reengineering work:dont automate,obliterate[J].Harvard Business Review,1990 (8):104-112.
4COASE R H.The Nature of the firms[J].Economica Ⅳ,1937(November).
5WILLAMSON O.Transaction Cost Economics:The Governance of Contractual Relations[J].Journal of Law and Economics,1997,22:223-261.
6DAVENPORT T,SHORT J E.The new industrial engineering:Information technology and business process redesign[J].Sloan Management Review,1990 (Summer):12-12.