做好出院病人定期随访工作 提高病人满意度

Follow up patients to improve patients’ satisfaction

通过对出院病人进行定期随访,与出院病人及家属进行再沟通,既可以对出院病人进行强化康复指导,又可以进一步发现在医疗服务过程中存在的不足与问题,并加以不断改进,提高医疗服务质量及满意度,打造和谐医患关系,构建和谐医院。

Discharged inpatients follow up could not only provide health education service to discharged inpatients but could find the issues in medical service provision.In order to set up the harmonious relationship between the patient and hospital and construct the harmonious hospital environment ,we should improve our service to promote the quality of medical and satisfaction.