神秘顾客方法在图书馆服务质量管理中的应用

Application of Mysterious Customer Method in Library Service Quality Management

本文根据神秘顾客方法的定义,分析了这种调查方法在图书馆服务质量管理中应用的可行性,并详细阐述了这种方法在图书馆的具体实施方案。文章最后总结了神秘顾客方法应用在图书馆服务质量管理中的重要意义。

According to the concept of mysterious customer＇s method, this paper analyzes the feasibility that the method is applied on library＇s service quality management, and explains the concrete implementing scheme of the method on library in detail. Finally, This paper summarizes the important meaning of the mysterious customer＇s method applied on library＇s service quality management.