1[1]Orr O H. Measuring the goodness of library services: a general framework for considering quantitative measures. Journal of Documentation, 1973(29):315～332
2[2]Brophy D, Coulling K. Quality management for information and library managers. Hampshire, England: Aslib Gower, 1996.133
3[3]Munn R. Bottomless pit.1968
4[4]Cronin B. Effectiveness of library and information services. In quality management for information and library managers. Hampshire, England: Aslib Gower, 1996.134
5[5]House N A. Public library effectiveness: theory, measures and determinants. Library and Information Science Research,1986,8(3):261～283
