客户需求驱动的产品协同定制系统

Study on product collaborated customization system driven by customer requirements

客户需求作为产品设计的输入,也是进行产品设计的最终目的。大批量定制更是以客户需求为中心,准确、快速地获取客户需求是大批量定制的关键。通过分析客户需求特点和提高客户满意度的途径,建立客户需求驱动的协同定制系统,实现了客户、企业和供应商之间的集成和协同。以需求模板为基础,建立客户需求参数、产品功能参数到产品结构参数的映射关系。在准确获取客户需求的同时,使客户参与到产品的设计、生产过程之中,从而获得客户高满意度的产品。

To be regarded as the inputs ot product design the requirements of customer is also the ultimate aim for carrying out the product design. Taking the customer requirements as the center to catch accurately and rapidly the requirements of customer is the key of mass customization. This paper established the customer requirements driven collaborative customization system by means of analyzing the features of customer requirements and the way of raising the satisfactory degree of customer, thus achieved the mong customers, enterprtses integration and collaboration aand suppliers. To build up mapping relationship on parameters of customer requirements, parameters of product functions and parameters of product structures by taking the requirement templet as a foundation. In the mean time of accurately acquiring the requirements of customer to let the customer participate in the product design and production processes, so as to let the customer obtaining product with high extent of satisfactory.