浅谈图书馆员如何做好服务工作

On Librarians' How to Serve Well

读者服务工作是图书馆服务性的具体体现。作为“软件”的服务,本文试图从性格、视线、礼貌用语等一些具体细节进行阐述,希望在做好读者服务工作方面,起到一些帮助。

Readers service is the embodiment of library service. As ＂software＂ service, this paper tries to expatiate the details in terms of characters, line of sight, courtesy diction, etc.wishing to help to serve readers well.