3ZENG Kanglin,WANG Changgeng. The theory of credit[M]. Beijing: China Financial Publishing House, 1993(in Chinese).
4WU Zhaohui, PAN Yunhe. The arts of workflow management [N]. The China Computer World, 1999 - 05 - 17 (B1) (in Chinese).
5YUAN Qianlong. Workflow system research & application[D]. Hangzhou: Department of Computer Science & Technology, Zhejiang University, 1999(in Chinese).
6JERRY WIND, ARVIND RANGASWAMY. Customization: The next revolution in mass customization[J]. Journal of Interactive Marketing, 15(1):13-32.
