实施第三方评估 客观评价患者满意度

Applying the Evaluation from the Third Party and Estimating Objectively the Satisfaction Degrees of Patients

病人满意度评价是医疗机构和医务人员诊疗活动结果及诊疗服务质量的指标之一,日益受到卫生管理人员和专业人员的重视[1,2]。聘请第三方对医院社会满意度进行客观、全面地评价,能够有效指导医院改进不足,完善服务,进一步提升“以病人为中心”的人文化服务质量,对构建和谐的医患关系有着重要的现实意义。

The evaluation on satisfaction degrees of patients, one of the resulting standards of medical treatment and service quality of medical workers, is being paid more and more attention by medical administrators and professional workers. It is significant in establishing coherent doctor-patient relationship to invite the third party to evaluate objectively the satisfaction degrees, guide effectively the hospitals to make up for mistakes and improve the＂patient-oriented＂humanistic service quality.