期刊文献+

范式:框架禁锢与突破——以服务生产力概念模型的新探索为例 被引量:1

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机构地区 南开大学商学院
出处 《天津社会科学》 CSSCI 北大核心 2007年第2期77-79,共3页 Tianjin Social Sciences
基金 国家自然科学基金项目"服务企业生产力及其决定因素研究"(项目号:70472053)的阶段性成果
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参考文献5

  • 1费方域:《微观经济学:现代观点》,上海三联书店、上海人民出版社1994年版.
  • 2S.Sink,Productivity Management:Planning,Measurement and Evaluation,Control and Improvement,New York:John Wiley and Sons,1985.
  • 3Katri Ojasalo,Conceptualizing Productivity in Services,Library of Swedish School of Economics and Business Adminstration.1999.
  • 4Anderson Eugene W.Claes Fornell Rust,"Cutomer Satisfaction,Productivity and Profitability:Differences between Goods and Services",Marketing Science,1997(16/02).
  • 5K.J.Blois,"Productivity and Effectiveness in Service Firms",in G.Foxall,(ed.),Marketing in the Service Industries,1985,pp.45-60.

同被引文献12

  • 1刘凤瑜,张金成.国外有关服务生产力概念研究评述[J].生产力研究,2004(10):51-52. 被引量:2
  • 2张金成,王立文.过程服务生产力测评框架研究[J].现代财经(天津财经大学学报),2007,27(1):50-53. 被引量:2
  • 3Lovelock, C.H. and Young, R.F., Look to customers to increase productivity, Harvard Business Review, 1979,57(3 ) : 168-178.
  • 4Gronroos Christian. Service Management and Marketing:Managing the Moments of Truth in Service Competition.Lexington,Mass:Lexington Books, 1990.
  • 5Gronroos Christian.Service Management and Marketing.A Customer Relationship Management Approach.Chiehester:John Wiley & Sons.2000.
  • 6Gonroos, Katri Ojasalo.Service Productivity : Toward a Conceptualization of the Transformation of InpUts into Economic Results in Service,Journal of Business Research, 2002,55 : 1-10.
  • 7Christian Gonroos, Katri Ojasalo.Service productivity,towards a conceptualization of the transformation of inputs into economic results in services [J].Journal of Business Research, 2004,57:414- 423.
  • 8A.Parasuraman, Service Quality and Productivity: A Synergistic Perspective.Managing Service Quality, 2002,12( 1 ) :6-9.
  • 9Ojasalo, Katri, Conceptualizing productivity in services, Helsinki: Swedish School of Economics and Business Administration, 1999:6.
  • 10Claude R.Martin,J r.,David A.Home & Winnie S.Chan,A Perspective on Client Productivity in Business-to-business Consulting Service, International Journal of Service Industry Monagement, 2001,12(2 ) : 137-157.

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