提升图书馆的虚拟参考咨询能力——重庆高校图书馆虚拟参考咨询情况调查

Improving Virtual Reference Ability of the Library——Investigation on Virtual Reference Service in University Libraries in Chongqing

对重庆地区高校图书馆网上参考咨询工作的开展情况、主要内容进行了调查分析,指出了存在的问题,提出了加强高校图书馆开展网上参考咨询工作的5项措施,从而最终达到提升图书馆的参考咨询能力。

The paper has investigated and analyzed the development situation, main contents of network reference service in university libraries in Chongqing, points out the existing problems. At last this paper has put forward 5 measures for strengthening the network reference service in university libraries,