摘要
对广州华侨医院1993年784名复诊病人的满意度状态进行了横断面调查和统计分析。结果显示:病人对该院的满意度较高(87.11%)。多元回归分析中共有8项实质性的因素入选;因子分析将全部单项指标构成了满意度4大类要素。
Abstract In 1993, a cross--sectional survy of satisfaction status was carried out among 784 recured patients in Guangzhou Ovetseas Chinese Hospital. Results showed that the patients were highly satisfied wereselected . And all single index items were classified into four important cells by Factorwith the hospital (87.1 1%). According to multiple regression analysis, eight substantive factors analysis. analysis. The study provided feedback information and focal points for improvement of medical care in hospital.Keywods: rate of patient satisfaction, multiple regassion, factor analysis
出处
《暨南大学学报(自然科学与医学版)》
CAS
CSCD
1996年第2期42-46,共5页
Journal of Jinan University(Natural Science & Medicine Edition)