信息系统服务质量评价研究综述被引量：14

Review on the Quality Evaluation of Information Systems Service

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摘要从服务质量理论的角度,分析总结了信息系统服务质量的研究历程和研究的主要成果,提出了信息系统服务质量未来的可能研究方向和研究重点,以期对信息系统有效性评价和信息系统服务质量评价的研究有所裨益。

作者李吉梅宋铁英

机构地区北京语言大学信息科学学院北京林业大学信息学院

出处《情报杂志》 CSSCI 北大核心 2007年第4期26-29,共4页 Journal of Intelligence

关键词信息系统服务质量信息系统服务质量服务质量评价

分类号 G251 [文化科学—图书馆学]

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参考文献13

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