基于ITIL的网络服务综合管理模型的设计

Integrated Management of the Network Service Design Model Based On ITIL

为了加强对于政务专网的有效管理,首都信息发展股份有限公司在研究网络管理理念及开发网管软件方面的投入越来越大。如何保障网络安全稳定可用,保证服务质量高运营成本低,提高客户满意度和员工工作效率,都是十分重要但仍未得到有效解决的问题。因此,信息办和公司领导对此非常重视,引进国外先进的ITIL理论以及HP Open View软件族从而搭建网络管理和IT服务管理统一平台,使公司在市场竞争中处于不败的地位。

It is very important but not resolved in effect yet that how to ensure the safety,stableness and availableness of network,how to guarantee a high quality service with low cost operation,and how to increase customs satisfaction, inspire working efficiency of our staff.So leaders like information committee and Capinfo are both taking notice of this issue and introduce into overseas advanced ITIL theory and HP Openview software family and construct Network Management and iT Service Management unify platom, make company indefectible status in Market competition.