服务企业沟通的内容与渠道

Contents and Channels of Service Enterprise Colluding Customers

随着市场经济的快速发展，服务企业沟通已成为提高企业竞争力以及建立良好的客户关系的有力武器之一。对服务企业沟通进行了系统的研究，对服务企业的沟通在内容上进行了具体的界定，同时对服务企业沟通渠道进行详细探讨。对于服务企业来说，沟通的有效性直接影响着服务质量和服务效率，因而这一研究对于服务企业来说有着重要的作用。

As hight-speed development of market economy, the colluding jobs of service enterprise have already become a powerful weapon to raise enterprise competitiveness and establish a good relations to customers. The paper systematically studies colluding jobs of service, delimits specific colluding contents, and makes detailed aproach to colluding channels. For service enterprise, the effectiveness of colluding has an direct influence on quality and efficiency of service, so present study plays an important role in service enterprise.