1Kyunghye Kim. A Model of Digital Library Information Seeking Process as a Frame for Classifying Usability Problems. A Dissertation for the Degree of Doctor of Philosophy [ D ]. The State University of New Jersey. 2002.
2Anne Martensen, Lars Gronholdt. Improving Library Users Perceived Quality, Satisfaction and Loyalty: an Integrated Measurement and Management System [J ]. The Journal of Academic Librarianship, 2003, 29 (3): 140--147.
3Soumen Chakrabarti. Mining the Web: Discovering Knowledge from Hypertext Data [ M ]. Boston: Morgan Kanfmann Publishers, 2003.
4Linda L Hill. Alexandria Digital Library : User Evaluation Studies and System Design [J]. Jorunal of The American Society for Information Science, 2000, 51 (3) : 246--259.
