1Ormes S.Public Libraries Comer: Treasure Island on the Web.Availahle: http://www.ariadne.ac.uk/issue6/public - libraries/.1996.,2002/10/23查阅.
2Programs for school - age youth in public libraries : report of a survey conducted for the DeWitt Wallace - Reader' s Digest Fund.Teacher Librarian, 1999,27(1): 71- 72.
3Train,B. A valuable club scene. Public Library Journal, 2000,16 (2) :44- 46.
4Brophy ,P et.al. The Development of IrK Academic Library Services in the context of Lifelong Learning. Final Report. London:Joint Information Systems Committee. 1998.
5Re:Source. Building on Success: An action plan for public libraries. London: The Council for Museums, Archives and Lli braries. 2001.
6Parker,S. et.al. The Bidding Culture and Local Government:Effects on the Development of Public. London: Resource : The Council for Museums, Archives and Libraries. 2001.
7Hebert, F. Service Quality: An Unobtrusive Investigation of In terlibrary Loan in Large Public Libraries in Canada. Library and Information Science Research, 1994, 16 (1):3- 21.
8Wisniewski, M. ; DonneUy, M. Measuring service quality in the public sector: The potential for SERVQUAL. Total Quality Management, 1996, 7 (4) : 357 - 365.
9McClure, C. et. al Economic Benefits and Impacts fnma Public Libraries in the State of Florida. Final Report. 2001, ERIC # :ED449805.
10Bradley, Jim. Illinois Library Public Relations at Its Best. Illinois Librarties,2000,82 (1): 22-27.