3Franks, David D. and E. Doyle McCarthy (eds.). 1989. "The Sociology of emotions: original essays and research papers". Library of Congress Cataloging-in-Publication Data, JAI PRESS LTD. , Greenwich, Connecticut, London.
4Hoehsehild,Arlie Russell. 1983. "The Managed Heart: The Commercialization of Human Feeling. " University Of California Press.
5Raz, Aviad E. 2002. "Emotions at Work: Normative Control, Organization, and Culture in Japan and American." Cambridge, MA: Harvard University Press,.
6Stearns, Peter N. 1984. " Reviews the book ‘ The Managed Heart: Commercialization of Human Feeling, ' by Arlie Russell Hochschild. "Journal of Social History, Vol. 18, Issue 2.
7Yuko Ogasawara. 2003. "Review ‘ Emotions at Work: Normative Control, Organization, and Culture in Japan and American ’ " Contemporary Sociology. Washington, Vol. 32, Issue 2.
8Williams, Simons J. 1998. "Arlie Russell Hochschild. " cited from Rob Stones (eds.), Key Sociological Thinkers. Macmillan.
