浅析汽车维修售后业务跟踪在客户满意策略中的作用

The Simple Analysis of Automobile Service Tracking's Function in CSI Tactic

当今的汽车维修行业,面临着激烈的市场竞争,汽车维修企业只有树立客户满意的经营理念,并将其贯彻到服务的全过程当中,才能不断扩大顾客的资源,在市场当中得以生存和获得发展,如何才能提升客户满意度呢?提升客户满意度是一项复杂的系统工程,在这当中,售后业务跟踪具有举足轻重的作用。本文将从客户满意度提升的角度出发,阐述汽车维修企业售后业务跟踪的开展。

Today,the service of automobile is facing more and more strong competition.Only establishing customer satisfactory ideal and puting it into fact can a grarge enlarge its customer sources and win the competition.How can a garage raise its CSI,one of the important answers is service tracking.This article will tell us how to track the service to raise the CSI.