传统参考咨询评价方法在虚拟参考咨询评价中的应用

Using traditional evaluation methods in digital reference service

本文对虚拟参考咨询评价的必要性进行了论述,并论述了传统参考咨询服务评价方法:问卷法、观察法、个别访问及座谈会和个案研究等在虚拟参考咨询服务评价中的应用。

In this paper, the author discusses the necessary of digital reference evaluation, and discusses the traditional reference service methods , which are questionnaires, observation, individual and group interviews, case studies, and their applications in digital reference service.