摘要
本文通过对某大型医院103例非医疗过失性医疗纠纷进行研究,发现对治疗结果不满意是引发纠纷的主要原因;而对治疗结果不满意主要是因为患方经常对疾病抱有不切实际的高期望,高期望又源于患方对医疗风险的认识不足。根据研究结果,结合医院管理中实际存在的薄弱环节,提出了增强与患方沟通的有效性、注意倾听患方的声音、注意改善服务态度等建议。
The paper made a study of 103 non - error medical disputes occurred in certain large hospital, and found out that the dissatisfaction with the treatment result was the maim cause of medical disputes. The dissatisfaction mainly came from patientg high expectations for treatment which was attributed to their poor cognition of medical risk. According to the study result, we give the following： reinforcing the communication with patients, listening attentively to patients and improving medical service attitude.
出处
《解放军医院管理杂志》
2007年第5期363-364,共2页
Hospital Administration Journal of Chinese People's Liberation Army
关键词
医疗风险
医疗纠纷
患者
medical risk
medical dispute
patient
