基于流程知识的业务流程管理系统研究

A research on BPM system based on process knowledge

随着信息技术的发展和市场全球化,企业业务流程日趋敏捷和动态多变,这对业务流程管理BPM(Business Process Management)提出了更高的柔性要求。本文首先对BPM过程涉及的知识进行分析,在提出流程知识PK(Process Knowledge)概念的基础上,借助知识管理相关理论和方法,从BPM实施的角度对流程知识进行了详细分类并给出其形式化描述方式。此外,还指出在实施BPM过程中提取流程知识、进而利用流程知识辅助进行流程监控、调整和分析优化的思路。通过相关试验系统验证,该方法增强了BPM系统的监控分析管理能力．一定程度上提高了系统柔性,为提高BPM系统实施的有效性和柔性提供新的研究视角。

Accompanied with the development of IT and market globalization, business process shows more and more dynamic, flexible and variable, which leads to more strict requirements on Business Process Management Systems （BPMS）. Using relevant theory and method of Knowledge Management （KM）, this paper analyzes the knowledge related in BPM process and brings forth the concept of Process Knowledge （PK）, the classification and description of PK from the perspective of BPM are also presented. Furthermore, the paper points out the meaning of extracting PK from BPM, using PK to help BPM system monitoring, adjusting, analyzing and optimizing. This method can improve the BPM system＇s capability of monitoring and analyzing, then make system more flexible in a certain extent through experimental verification system. This paper also provides a new perspective for research on improving BPM system＇s implementation effectiveness and flexibility.