摘要
就公共图书馆如何营造和谐的信息环境、配置人文关怀的服务设施、尊重读者人格的服务态度、图书馆员与读者沟通的艺术问题,从人性化的角度进行了探讨。
Discuss how to build a positive and harmonious information environment through provision of
excellent reader service facilities that respects our service-users dignity and deals with the communication between library employees and members of the public.
出处
《河南图书馆学刊》
2007年第3期35-37,共3页
The Library Journal of Henan
关键词
公共图书馆
读者服务
信息环境
public library
reader service facilities
information environment
