1Olshtain,Elite & Weinbach,Liora.Interlanguage Features on the Speech Act of Complaining[A].Kasper,G.& Blum,Kulka,S.Interlanguage Pragmatics[C].Oxford:Oxford University Press,1993.
3Arent, R. Sociopragmatic decisions regarding complaints by Chinese learners and NSs of American English [J]. Hong Kong Journal of Applied Linguistics, 1996, ( 1 ) : 125-147.
4Beth Murphy ＆ Joyce Neu. My grade's too low: The speech act set of complaining. Susan M. Gass, Joyce Neu (eds) . Speech Acts Across Culture [M]. New York: Mouton de Gruyter, 1996.
5Blum - Kulka, S. Learning to say what you mean in a sec- ond language : A study of speech act performance of learn- ers of Hebrew as a second language[J]. Applied Linguis- tics, 1982, (3) :29-59.
6Blum- Kulka, S. Interpreting and performing speech acts in a second language: A cross - cultural study of Hebrew and English. In N. Wolfson and Judd (Eds). Sociolin- guistics and Language Acquisition [M]. Rowley, Mass: Newbury House, 1983.
7Boxer, D. Complaining and commiserating: A speech act view of solidarity in spoken American English [M]. New York : Peter Lang, 1993.
8Boxer, D. Ethnographic interviewing as a research tool in speech act analysis: The case of complaints. In S. M. Gass, ＆ J. Neu (Eds), Speech acts across cultures: Challenges to communication in a second language [M]. New York: Mouton de Gruyter,1996.
9DeCapua, A. An analysis of pragmatic transfer in the speech act of complaints as produced by native speakers of German in English [M]. Unpublished doctoral disserta- tion. Teacher College, Columbia University, New York, 1989.
10Olshtain, E. , ＆ Weinbach. L. Complaints: A study of speech act behavior among native and non - native speak- ers of Hebrew. In J. Verschueren ＆ M. BertucelliPapi (Eds.). The Pragmatic Perspective [M]. Amsterdam : John Benjamins, 1987.
