实施服务领先战略是通信企业发展永恒的主题

Service-first Strategy is the Permanent Subject of Communication Development

提出当前通信企业在服务工作中存在的问题,指出通信企业实施服务领先战略的必要性、对策和措施。

This paper discusses the problems existing in service work of communication enterprise at present and provides the necessity and measures of carrying out service-first strategy.