摘要
"用户至上,服务第一"是图书馆的核心价值观,图书馆的服务质量直接影响着图书馆工作的发展。本文介绍了新时期图书馆读者服务工作的特征,探讨了图书馆的以人为本、个性化服务内容和服务方式。
＂Consumers the highest and service the first＂ is the core value concept of the library and the library service directly affects the development of the library. The paper discusses the characteristics of service of the library in the new period and the service forms of taking human as the main factor.
关键词
图书馆
以人为本
读者服务
个性化服务
Library
taking human as the main factor
service to readers
individual service
