参考咨询在图书馆知识管理中的作用探讨

图书馆知识管理的最终目的在于通过知识传播和交流来实现知识创新,最大限度地满足用户对知识的需求,而参考咨询承担了为用户提供知识服务的重任,因此参考咨询工作是知识管理的重要体现。本文从显性知识管理和隐性知识管理两个层面分析了参考咨询在其中发挥的作用,并提出了知识管理过程中参考咨询应重视的几个问题。

The final purpose of knowledge management is to meet users＇ requirements of knowledge by knowledge innovation. Referenee serviee shoulders the task of knowledge service. So reference service is embodiment of librarys＇ knowledge management. This artiele discusses the effect of referenee service from two aspects in the proceeding of knowledge management and puts forward some important issues whieh referenee service should pay attention to.