1Wood, Chapman, Fromholtz, Morrison, Wallace, Zeffane,Schermerhom, Hunt, Osbom (2004) ,Organizatlonal Behaviour, John Wailey & Sons Australia :595 - 609,
2Littlefield, L. , Love, A. , Peck, C. , & Wertheim, E. H.(1993). A model for resolving conflict: Some theoretical, empirical and practical implleations, Australia Psychologist, 28:80 - 85.
3Wertheim, E. H. , Love, A. , Peck, C. , & Littlefield, L2006). Skills for resolving conflict: A Co - operative problem solving approach. Melbourne : Erudition : 15 - 123
4Davidson, J. A. , & Versluys, M. (2000). Conflict resolution training within a schools setting, Australia education departmental psychologist, 17 : 117 - 134.
5Neilson, G. L. , Pasternack, B. A. and Van. Nuys, K. E.(2005). The Passive Aggressive Organization, Harvard Business Review, Vol 83. No. 10 October 2005:82 -92.