7Stephen W.Litvin,Ronald E.Goldsmith,Bing Pan.Electronic word-of-mouth in hospitality and tourism manage-ment[J].Tourism Management,(2008)29,458-468.
8Lewis,R.C.,&Chambers,R.E.(2000).Marketingleadership in hospitality,foundations and practices(3rd ed)[M].New York:Wiley.
9Thomas W.Gruen,Talai Osmonbekov,Andrew J.Cza-plewski.eWOM:The impact of customer-to-customer onlineknow-how exchange on customer value and loyalty[J].Journal ofBusiness Research.2006,59(4),449-456.
