针对呼叫中心的主动外呼方案的研究

Study of Active Call-Out Scheme Aimed at Call Center

本文讨论了针对呼叫中心开展主动外呼业务的必要性,在此基础上介绍了实现此方案的关键技术,并详细阐述了呼叫中心中实现主动外呼所使用的方法,主动外呼体系的设计思路、主动外呼系统的整体构架以及相应的处理流程。

The paper discusses the necessity of developing active Call-Out service aimed at Call Center,introduces the key technology to realize the project on the bases of that . Furthermore, sets forth the usage method of realize the project in Call Center and design idea of the system of active Call-Out ,whole configuration of the project and disposal flow of it.