PDCA循环在护理质量管理中的应用

Application of PDCA circular method in nursing quality management

目的运用 PDCA 循环法对护理人员业务水平和服务态度、健康教育、医院环境等方面存在的缺陷和不足进行质量控制,使护理质量不断提高。方法根据 PDCA 循环程序制定计划并实施、检查和处理,在不断的循环往复中,每次赋予新的内容,及时发现问题,及时改进工作。通过问卷形式调查住院患者对我院护理工作的满意程度。采用 P 值分析三组间统计学差异。结果患者对我院护理工作的满意程度逐年上升,差异有统计学意义(P<0.01)。结论 PDCA 循环法是促进护理管理的有效手段。

Objective PDCA circular method was used to control the nursing quality in nursing level,service attitude, health education and hospital environment, so that nursing quality could be increasingly improved. Methods According to PDCA circular method, a repeated circular process, which includes plan, doing, check, action, helps us to find problems and improve our work at once. The patients＇ satisfaction to nursing was done by a questionnaire and P value was used to analyse the difference in statistics among three groups. Results The patients satisfaction of our nursing had increased year by year. There was statistically significant difference（P 〈 0.01 ）. Conclusion PDCA circular method is an effective measure to improve nursing quality management.