知识管理在虚拟参考咨询工作流程应用分析

基于虚拟参考咨询服务业务流程内容的描述,并就此分析了知识管理在虚拟参考咨询业务流程运用,包括知识库、知识地图、知识链、知识资产及学习型组织,进而提出需要注意的若干建议,以期提高效率,促进虚拟参考咨询服务可持续发展。

Based on describing intension of virtual reference service.By on-site inspection,the autherput out its knowledge bases,knowledge maps,knowledge chails,knowledge assets and learning organization,and points out some notices which we face at present,bythe ways of analysis,promote vitual reference serevice to develop more stable and sustainable.