人为因素与空中交通管制员素质优化

Human Factors and Quality Optimization of Air Traffic Controllers

人的因素是影响空中交通管理安全和运行品质的关键因素。人在空中交通安全管理中居于中心位置,需要人与人,人与硬件、人与软件,人与环境等要素之间的契合。优化与完善空中交通管制服务人员的知识与专业技术、心理素质、职业道德与责任心、生理与身体素质等,是消除人为因素对空中交通管制安全与运行品质影响的有效策略。

Human factors are the main factors that might affect the safety of air traffic control and the quality of operation. Human beings play a key role in air traffic management, which requires agreement between man and man, man and hardware, man and software, and man and environment. The optimization and consummation of air traffic controllers in such aspects as knowledge and technical abilities, psychology, professional ethics and responsibility, physiological and physical qualities, is an effective way to overcome the impact of human factors on the safety of air traffic control and the quality of operation.