摘要
Conference Theme and Scope The last decade has seen rapid growth of service-based economic activities in many advanced developed economies such as the USA, European and developed Asian countries as well as emerging economies such as China and India. The rapid growth of service activities poses many challenging issues in the design and operation requirements of service systems in order to compete for finite resources in the global marketplace. Research studies have to date revealed incompleteness and loosely coupled findings to answer 1） ＂what are the driving dynamics for enterprise＇s service systems？＂ and 2） ＂how should services be managed to optimally create timeliness value for its stakeholders？＂ These are multi- and inter-disciplinary unresolved issues confronting the academia and service oractitioners.
Conference Theme and Scope The last decade has seen rapid growth of service-based economic activities in many advanced developed economies such as the USA, European and developed Asian countries as well as emerging economies such as China and India. The rapid growth of service activities poses many challenging issues in the design and operation requirements of service systems in order to compete for finite resources in the global marketplace. Research studies have to date revealed incompleteness and loosely coupled findings to answer 1） ＂what are the driving dynamics for enterprise＇s service systems？＂ and 2） ＂how should services be managed to optimally create timeliness value for its stakeholders？＂ These are multi- and inter-disciplinary unresolved issues confronting the academia and service oractitioners.
