基于图书馆读者满意度的知识发现研究

Research on Knowledge Discovery Based on Library Readers' Satisfaction

为了提高图书馆的服务水平和服务质量,本文针对学校图书馆日常收集的读者满意度评价数据,应用数据挖掘技术,从中找出隐藏的、有价值的知识,以辅助图书馆制定相应的优质服务策略。

In order to improve the service quantity of the library, this paper tries to find out the latent and valuable knowledge from the data collected by the university library daily about readers＇ satisfaction by the use of data mining technology. It aims at helping the library formulate the corresponding strategies for providing first - rate service.