组织行为学在高校图书馆读者服务工作中应用

The application of organization behavior in the service of college and university libraries

组织行为学是研究一定组织中人的心理和行为规律的一门学科。图书馆服务对象是读者,读者服务是图书馆赖以存在和发展的根本依据。应用组织行为学观点和方法指导图书馆读者服务工作,更有助于改善借阅关系和提高服务质量。

Organization Behavior is a subject which studies the law of the mind and behavior in certain organizations.Libraries serve the readers.Serving readers is the foundation of libraries＇ existence and development.It helps a lot to improve the relationship of readers and working staff and the quality of service to apply viewpoints and means of organization behavior to direct the service of libraries.