摘要
该文阐述了高校图书馆如何加强人文关怀,提升服务品质的意义。并提出了提高员工素质、设置还书箱实施电子一卡通、加强细节服务的措施和建议,以求达到提升图书馆服务品质的目的。
This article is about the measures on the enhancement of humanity concern, the meaning of service quality, enhancement the strengthening of the stuffs qualification and the advice about setting up book-returned box and electronic cards for all access and promoting detail service with the aim of improving library service quality.
出处
《湖南科技学院学报》
2007年第10期193-194,共2页
Journal of Hunan University of Science and Engineering
关键词
人文关怀
还书箱
一卡通
细节服务
Humanities concern
Book-returned box
One card for all access
Detail service
