情感:人员管理研究领域中的新热点

Emotion:New Issues in the Research on Personnel Management

文章综述了组织中情感管理研究的历史进程,介绍了情绪性工作、情绪智力与工作绩效的关系和情感事件的作用机制等主要研究方向的进展状况,在此基础上,指出情感己上升为人员管理研究领域中的重要问题。目前,无论是在公共管理还是在企业管理研究领域,都存在即时性情感研究缺乏、研究方法有待突破等问题。本文提出在细化情感变量类型的基础,更加关注即时性情感,构建更为整合性的理论等未来研究方向。

This paper summarizes the history of research on emotional management, in troduces the development of research on the relationship between emotional work, emotional intelligence and work performance and on the function and mechanism of emotional events. It illustrates that emotion has become top priority in the research on personnel management. Currently, prob- lems such as lack of research on instant emotion and lack of innovation in research methods exist in the fields of public man- agement and enterprise management. This paper proposes that more importance should be attached to the research on instant emotion and establishment of more integrated theory while emotional variables should be closely analyzed.