高校图书馆人性化服务初探

Service on the Basis of Human in College Library

人性化服务的涵义,就是在图书馆服务中体现为"读者第一,服务至上"的人本主义思想;实行人性化服务,应从服务意识、服务语言、服务程序、服务设施入手,树立读者至上的服务理念;建立"超市式"管理模式;追求个性化服务方式,规章制度人性化。

Service on the basis of human means readers are the most important in library service. It includes the awareness, language, process and equipment of the service. It requires the management model of supermarket, specialized service method and humanized regulation.