摘要
95598客户服务系统是电力企业客户服务技术支持系统的重要组成部分,有助于供电企业适应企业发展改革和社会服务需求,全面提高服务水平。文章阐述了供电企业95598客户服务系统的开发建设原则、主要业务处理流程、基本功能与逻辑拓扑、系统优点,为供电企业不断建设95598客户服务系统提供参考。
95598 customer service system is an important part of customer service technological support system for electric power companies. It is helpful for the companies to meet the needs of development and reform of enterprises and social services as well as to improve the quality of service. This paper introduces the development principle, main service processing flow, basic functions, logical topology and characteristics of 95598 customer service system. It is a useful reference for power supply companies.
出处
《电力系统通信》
2007年第11期62-65,共4页
Telecommunications for Electric Power System