7Hoskins J C,Himmelblau D M.Process control via artificial neural networks and reinforcement learning.Comput Chem Eng,1992,16(4):141-151.
二级参考文献7
1弗列德.威尔斯马 杨继元(译).客户联盟[M].北京:机械工业出版社,2000.165.
2[1]Reichheld,Frederick F,Earl W.Sasser.Zero Defections:Quali ty Comes to Services[J].Harvard Business Review,1990,42(9-10 ):105-11.
3[2]Jones Thomas O,W.Earl sasser Jr. Why Satisfied customers Defect[J].Harvard Business Review,1995,73(11-12):88-99.
4[3]Joseph A,Ness.The Role of ABM in Measuring Customer Value(p art one)[J].Strategic Finance,2001,38(3):32-37.
5Dwyer F. Robert, Schurr Paul H., Oh Sejo. Developing Buyer- Seller Relations[J]. Journal of Marketing, 1987, 51 (April):11-28.
6Jap Sandy D., Ganesan Shankar. Control mechanisms and the relationship life cycle: implications for safeguarding specific investments and developing commitment[J]. Journal of Marketing Research, 2000,37(2), 227 - 245.
7Loe Terry W., Amy Morgan. The Role of Communications in Relationship Development: A Marketing Channels Perspective [EB/OL]. http://mkt. cba. cmich. edu, 2000-06-20.