工作属性、社会支持对电信员工工作家庭冲突的影响

The Influence of Job Characteristics and Social Support on Telecom Employees'Work-Family Conflict

目的:了解工作属性、社会支持对电信员工工作家庭冲突的影响。方法:对北京市某大型电信公司526名员工进行分层抽样问卷调查,采用多层次回归分析对数据进行分析。结果:在控制人口统计学变量后,工作要求对工作侵扰家庭有显著的正向影响(β=0.428,P<0.01),而工作决策幅度、上级支持、同事支持和家人/亲友支持则对其有显著的负向影响(β=-0.198、-0.136、-0.109、-0.103,P<0.05或0.01);工作决策幅度、上级支持、家人/亲友支持对家庭侵扰工作有显著的负向影响(β=-0.187、- 0.196、-0.145,P<0.01)。结论:通过适当降低工作要求,提高工作决策幅度,增加上级、同事、家人/亲友的社会支持能有效降低员工的工作家庭冲突。

Objective： To investigate the influences of job characteristics and social support on work family conflict. Methods： The survey data collected from 526 telecom employees in Beijing was analyzed with hierarchical regression analysis. Results： After controlling the demography variables, the standard regression coefficient of job demands on work-interference-with-family （ WIF ） was positive and significant （ β = 0. 428, P 〈 0. 01 ）, while the regression coefficients of job decision latitude, supervisor support, coworker support and family member/friend support were negative and significant （β = -0. 198, -0. 136, -0. 109, -0. 103, P 〈0. 05, 0. 01 ） ; The standard regression coefficients of job decision latitude, supervisor support and family member/friend support on family-interference-with- work （FIW） were negative and significant （ β = -0. 187, -0. 196, -0. 1451 P 〈0.01 ） . Conclusions： It＇s possible to decrease the employees＇work family conflict by decreasing job demands and improving job decision latitude, supervisor support, family member/friend support and coworker support.